usability testing

  • what assumptions are built in to tests
  • environment of testing
  • consistency
  • who is recruited, how are users sampled
  • compensation
  • unintended consequences, potential harms
  • peripheral users

  • task-based testing: users completing specific actions
  • think-aloud: verbal feedback during interaction
  • A/B testing: comparing design variants
  • analytics and metrics: quantitative usage data
    • efficiency of task completion
    • effectiveness, success rate, error rate
    • satisfaction
  • accessibility testing
  • cultural context, global differences
  • digital literacy, varying technical skill levels
  • multi-lingual, multi-device